To genuinely improve service delivery to your clients, it is essential to objectively seek client feedback to measure and benchmark performance to truly understand the clients experience, their expectations and future business needs. It helps you understand how your clients see your performance against your brand, values and vision, which informs leadership, investment and strategy.
The Client Culture Program© provides you with candid feedback directly from your clients via thoughtful surveys or highly skilled client-centric interviews led by a Collective Intelligence expert. We typically get more meaningful feedback as an external party because clients are often reluctant to tell you directly how they really feel.
We will identify clear actions to undertake, business development opportunities to pursue and equally important, will coach and support your people in establishing an action plan.